Customer Service Executive

Overview

Salary: £24,000 – £26,000 (reviewed after 6 months)
Hours: 37.5 per week, flexible between 9:00am – 5:30pm
Location: Office-based with flexibility when required

We are delighted to be working with a well-established, family-run local business who pride themselves on creating a supportive and friendly working environment.

This is an excellent opportunity to join their close-knit team as a Customer Service Executive, where you’ll play a key role in delivering exceptional service to their valued customers.

Key Responsibilities

• Handling customer enquiries via telephone, email, and WhatsApp
• Managing requests including processing orders, providing product advice, and tracking parcels
• Ensuring customer service standards are consistently high and in line with company policies
• General administrative support and participation in project work

Skills & Attributes

• Proficiency in IT systems, particularly Microsoft Office
• Excellent communication skills, both written and verbal
• Patience and empathy when dealing with customer enquiries
• Strong listening skills and the ability to provide clear, helpful responses

What’s on Offer

• Full induction, product, and system training
• Ongoing support from a welcoming and collaborative team
• Flexibility to accommodate life’s demands
• Competitive starting salary with review after 6 months

We welcome applications from experienced customer service professionals, but above all we are looking for individuals who are passionate about delivering outstanding customer experiences.

Essential Results Ltd specialise in recruitment. We are experienced recruiters with extensive local and business knowledge.

We are committed to “placing people first”.

Work Location: In person